Service Support Specialist

1 day ago


Batangas, Calabarzon, Philippines beBeeTechnical Full time $30,000 - $45,000

The role of a Service Support Specialist involves providing technical assistance to users. The specialist will work independently and in collaboration with the team to resolve issues, implement solutions, and assist clients via phone, email, or web sessions.

Key Responsibilities:
  • Customer Engagement: Serve as the first point of contact for users seeking technical support.
  • Support Request Handling: Receive, process, and manage incoming support requests accurately and efficiently.
  • Troubleshooting: Provide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity.
  • Resolution and Escalation: Resolve user problems within established guidelines or escalate to appropriate support teams or higher-level technicians when necessary.
  • Communication: Keep users informed about the status of their requests and provide timely updates on issue resolution progress.
Requirements:
  • Understanding of IT systems, hardware, software, and networking concepts.
  • Familiarity with ticketing systems or service desk software.
  • Patience, empathy, and a customer-centric approach to problem-solving.
  • Attention to detail and ability to prioritize tasks effectively.
  • Ability to work well under pressure and meet deadlines.

  • Customer Service

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