Customer Experience Leader
10 hours ago
As a Customer Service Team Lead, you will be responsible for guiding teams towards success and delivering exceptional service. You will oversee the performance of assigned agents to ensure key performance indicators are consistently met or exceeded.
Key Responsibilities- Lead and monitor the performance of team members to guarantee optimal results.
- Conduct regular coaching sessions to provide personalized guidance and support.
- Evaluate performance bi-annually to identify areas for improvement and recommend opportunities for growth.
- Promote a positive, supportive, and high-performance culture within the organization.
- Minimum 3 years of leadership experience in customer service.
- Proven background in e-commerce customer service with expertise in online platforms like Shopify and BigCommerce.
- Strong command of English, both written and spoken.
- Familiarity with support tools such as G Suite and Zendesk.
- Track record in managing KPIs, attendance, and performance with precision.
- Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
-
Tarlac City, Central Luzon, Philippines beBeeLeadership Full time $60,000 - $80,000Customer Service Team LeadAre you a visionary leader who can motivate and mentor teams to deliver exceptional customer service? We are seeking a Customer Service Team Lead who can drive success in our fast-paced e-commerce environment.About the Role:We are looking for a seasoned leader with a proven track record of managing high-performing teams. As a...
-
Guest Experience Leader
1 day ago
Tarlac City, Central Luzon, Philippines beBeeGuestExperience Full time ₱2,500,000 - ₱3,500,000Guest Experience Leader plays a pivotal role in fostering exceptional guest relationships.">Responsibilities include overseeing teams of specialists handling guest inquiries and resolving issues in real-time. Collaboration with the hospitality team ensures seamless communication and high-quality service delivery. Guest experience leaders drive continuous...
-
Customer Experience Manager
1 day ago
Tarlac City, Central Luzon, Philippines beBeeLeader Full time ₱1,200,000 - ₱1,600,000Job OverviewThe ideal candidate will be a seasoned leader with a proven track record of guiding teams toward success. As our Customer Service Team Lead, you will be responsible for motivating and mentoring our customer support teams to deliver exceptional service for e-commerce brands.Key ResponsibilitiesLead and monitor the performance of assigned agents to...
-
Customer Experience Leader
1 day ago
Angeles City, Central Luzon, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000About the RoleWe are seeking a skilled professional to lead our customer experience initiatives. As a key member of our team, you will be responsible for driving business decisions that prioritize customer feedback and insights.Key ResponsibilitiesElevate customer satisfaction by leveraging Voice of the Customer data and insights.RequirementsAt least 2 years...
-
Lead - Customer Experience
4 weeks ago
Tarlac City, Central Luzon, Philippines Sutherland Full timeCompany DescriptionSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The...
-
Visionary Digital Experience Leader
1 day ago
Tarlac City, Central Luzon, Philippines beBeeDesigner Full time $96,000 - $124,000Shape the Future of Digital Sales RoomsThe role of a Senior Product Designer is to drive strategic outcomes for users, customers, and the business by shaping the future digital sales rooms with vision, craft, and conviction.Closely collaborate with cross-functional teams to uncover high-leverage opportunities and turn them into experiences that feel simple,...
-
Customer Experience Team Director
1 day ago
Tarlac City, Central Luzon, Philippines beBeeLeadership Full time ₱1,200,000 - ₱2,000,000About This PositionAs a seasoned leader, you will oversee a support team to deliver exceptional customer experiences. Your expertise will be pivotal in managing escalations, monitoring performance, and fostering collaboration.Main ResponsibilitiesLead a support team to ensure timely resolution of customer issues and maintain clear communication.Administer...
-
Chief Customer Experience Officer
1 day ago
Tarlac City, Central Luzon, Philippines beBeeLeader Full time $55,000 - $85,000We're seeking a results-driven leader to drive customer engagement and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.The ideal candidate will bring our loyalty and referral programs to life by leveraging customer insights to create exciting perks, irresistible rewards, and memorable experiences that keep our...
-
Associate Manager-Customer Experience
1 week ago
Tarlac City, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per yearCompany Description Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description Sutherland is seeking an organized and reliable person to join us as a Customer Experience...
-
Key Player in Customer Experience
2 weeks ago
Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000Quality Specialist RoleSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionWe are seeking an attentive and analytical person to join us as a Quality Specialist. The...
