A Visionary Leader: Customer Service Experience

1 day ago

Tarlac City, Central Luzon, Philippines beBeeLeadership Full time $60,000 - $80,000
Customer Service Team Lead

Are you a visionary leader who can motivate and mentor teams to deliver exceptional customer service? We are seeking a Customer Service Team Lead who can drive success in our fast-paced e-commerce environment.

About the Role:

We are looking for a seasoned leader with a proven track record of managing high-performing teams. As a Customer Service Team Lead, you will be responsible for leading and monitoring the performance of your assigned agents, conducting regular coaching sessions, and evaluating team members' progress bi-annually.

Key Responsibilities:

  • Lead and monitor the performance of your assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.

Requirements:

  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.

Your Day-to-Day:

  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.

Schedule:

Full-time, Monday to Friday | US PST Time Zone

Why Join Us?

  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus

Technical Requirements:

  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

Be the Leader Your Team Will Look Up To:

We are committed to fostering a positive, supportive, and high-performance culture. If you are a results-driven leader who thrives in guiding teams toward success, we encourage you to apply today.

  • Visionary Software Technology Leader

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeTechnicalLead Full time $60,000 - $90,000

    Transforming software development is at the forefront of this role. We are seeking a visionary leader to drive innovation and shape the future of technology.Key ResponsibilitiesThis Technical Lead position offers a unique opportunity to grow and learn at an accelerated pace, working on cutting-edge technologies and architectures in a forward-thinking...

  • Visionary Digital Experience Leader

    22 hours ago

    Tarlac City, Central Luzon, Philippines beBeeDesigner Full time $96,000 - $124,000

    Shape the Future of Digital Sales RoomsThe role of a Senior Product Designer is to drive strategic outcomes for users, customers, and the business by shaping the future digital sales rooms with vision, craft, and conviction.Closely collaborate with cross-functional teams to uncover high-leverage opportunities and turn them into experiences that feel simple,...

  • Visionary Tech Leader Wanted

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeTransformation Full time ₱1,200,000 - ₱1,800,000

    Chief Technology Officer (CTO)We are seeking a visionary tech leader to drive business growth, product excellence, and digital security as our Chief Technology Officer.This is an excellent opportunity for a senior technology professional with strong leadership skills to transform how technology drives business outcomes.The successful candidate will be...

  • Customer Experience Leader

    6 hours ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerService Full time ₱410,000 - ₱510,000

    Job OverviewAs a Customer Service Team Lead, you will be responsible for guiding teams towards success and delivering exceptional service. You will oversee the performance of assigned agents to ensure key performance indicators are consistently met or exceeded.Key ResponsibilitiesLead and monitor the performance of team members to guarantee optimal...

  • Guest Experience Leader

    23 hours ago

    Tarlac City, Central Luzon, Philippines beBeeGuestExperience Full time ₱2,500,000 - ₱3,500,000

    Guest Experience Leader plays a pivotal role in fostering exceptional guest relationships.">Responsibilities include overseeing teams of specialists handling guest inquiries and resolving issues in real-time. Collaboration with the hospitality team ensures seamless communication and high-quality service delivery. Guest experience leaders drive continuous...

  • Customer Experience Manager

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeLeader Full time ₱1,200,000 - ₱1,600,000

    Job OverviewThe ideal candidate will be a seasoned leader with a proven track record of guiding teams toward success. As our Customer Service Team Lead, you will be responsible for motivating and mentoring our customer support teams to deliver exceptional service for e-commerce brands.Key ResponsibilitiesLead and monitor the performance of assigned agents to...

  • Visionary User Experience Lead

    24 hours ago

    Mandaue City, Central Visayas, Philippines beBeeSenior Full time ₱600,000 - ₱800,000

    UX Design Leadership OpportunityOur partner is a visionary technology leader focused on creating the future of omnichannel fulfillment.We are seeking a highly skilled Senior UX Designer with over 5 years of experience in UX design to contribute to our product strategy and enhance user interactions.This role involves leading user research, developing...

  • Visionary Creative Leader

    23 hours ago

    Cebu City, Central Visayas, Philippines beBeeCreativeLeader Full time $90,000 - $150,000

    Job Title: Visionary Creative LeaderWe are seeking a seasoned creative leader to spearhead the development of captivating production concepts and oversee a multidisciplinary team in delivering exceptional video content for prominent clients.Key Responsibilities:Concept Development: Collaborate with stakeholders to create innovative themes, narratives, and...

  • Dynamic Creative Visionary Needed

    22 hours ago

    Tarlac City, Central Luzon, Philippines beBeeDesign Full time ₱24,000 - ₱50,000

    Web DesignerAt the forefront of modern design, we seek a visionary web designer who embodies innovation and creativity. With a passion for crafting exceptional experiences, this role demands an artistic blend of technology and imagination.

  • Customer Experience Leader

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000

    About the RoleWe are seeking a skilled professional to lead our customer experience initiatives. As a key member of our team, you will be responsible for driving business decisions that prioritize customer feedback and insights.Key ResponsibilitiesElevate customer satisfaction by leveraging Voice of the Customer data and insights.RequirementsAt least 2 years...