Customer Experience Team Director

1 day ago


Tarlac City, Central Luzon, Philippines beBeeLeadership Full time ₱1,200,000 - ₱2,000,000
About This Position

As a seasoned leader, you will oversee a support team to deliver exceptional customer experiences. Your expertise will be pivotal in managing escalations, monitoring performance, and fostering collaboration.

Main Responsibilities
  1. Lead a support team to ensure timely resolution of customer issues and maintain clear communication.
  2. Administer and optimize Salesforce, including training, reporting, and automation.
  3. Collaborate across departments to resolve complex challenges and improve processes.
Key Qualifications
  • 8+ years of production environment experience.
  • 5+ years of SQL and team leadership experience.
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL).
  • Cloud systems experience (networking, storage).
  • Excellent communication, problem-solving, and leadership skills.
Nice-to-Have Skills
  • Salesforce administration experience.
  • Knowledge of Java, JSP, or jQuery.
  • Utility industry or Smart Grid experience.
  • ITSM/ITIL knowledge.


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