Customer Experience Manager

1 day ago

Tarlac City, Central Luzon, Philippines beBeeLeader Full time ₱1,200,000 - ₱1,600,000
Job Overview

The ideal candidate will be a seasoned leader with a proven track record of guiding teams toward success. As our Customer Service Team Lead, you will be responsible for motivating and mentoring our customer support teams to deliver exceptional service for e-commerce brands.

Key Responsibilities
  • Lead and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Additional Requirements
  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

We are looking for a motivated leader who can promote a positive, supportive, and high-performance culture.

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