Expert Client Experience Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeSuccess Full time $80,000 - $100,000
Job Description

As a Client Services Manager, you will play a vital role in delivering exceptional client experiences. Your primary responsibility will be to serve as the main point of contact for all client communication, meetings, and escalations.

Key Responsibilities:
  • Client Ownership & Relationship Management
    • Build strong, long-term relationships with key client stakeholders through regular onsite engagement and proactive support.
    • Participate in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.
  • Onboarding & Implementation
    • Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
    • Provide onboarding for new client staff, ensuring continuity in platform knowledge and usage.
  • Client Enablement & Platform Advocacy
    • Encourage regular usage of the platform by promoting relevant features and best practices.
    • Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.
Required Skills and Qualifications

The ideal candidate will have 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments. They should possess strong technical acumen, excellent interpersonal, verbal, and written communication skills, and strong project management and organizational abilities.

  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
Benefits

We offer competitive compensation, adherence to government-mandated benefits, retirement savings program with company matching, life insurance, paid time off, birthday leave, bonus and incentive plans, opportunities for skills training and personal and professional development, and employee referral program.

Others

Experience infinite fun so you can have infinite growth. Discover a better way to grow at our organization. We are a dynamic and innovative team that values creativity, collaboration, and continuous learning.

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