Tech Customer Support Specialist

23 hours ago

Cabuyao, Calabarzon, Philippines beBeeCrypto Full time $40,000 - $60,000

Customer Support Professional - Tech

We are seeking an exceptional Cross-Cultural Customer Support Specialist

About the Role

This is a unique opportunity to join our global team and take your customer support skills to the next level. As a key member of our cross-cultural support team, you will be responsible for providing top-notch technical support to customers worldwide.

  • Ensure timely resolution of customer queries via chat and email
  • Develop strong relationships with customers through proactive communication and issue resolution
  • Meet or exceed performance targets and service standards
  • Stay up-to-date with the latest technology trends and advancements
  • Maintain confidentiality when handling sensitive customer information
  • Apply industry best practices to deliver exceptional customer experiences
  • Gain in-depth knowledge of our clients' products and services
  • Foster effective collaboration with developers and other departments
Requirements

To succeed in this role, you will need:

  • Native Chinese and English upper intermediate (B2 level) proficiency
  • At least 6 months of experience in a customer support role
  • Proven track record of working with live chats and emails
  • Personal or professional experience in crypto
  • Strong analytical and research skills
  • A positive and responsible attitude
  • A reliable personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have

Experience with CRM systems would be beneficial, particularly with Salesforce or Zendesk.

What We Offer

We provide a range of benefits and perks to ensure a great work-life balance:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

We value diversity and welcome applications from candidates with various backgrounds and experiences. If you're passionate about delivering exceptional customer support, please send your CV in English highlighting your outstanding skills.

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