Document Retrieval Professional

1 day ago


Makati City, National Capital Region, Philippines beBeeRequirerment Full time ₱600,000 - ₱800,000
Healthcare Document Retrieval Specialist

The Healthcare Document Retrieval Specialist plays a pivotal role in the medical records retrieval process. This position ensures all requests are complete, accurate, and prepared for downstream processing.


Main Responsibilities:
  1. Provider Identification & Research
    • Determine relevant healthcare providers associated with a client's treatment.
    • Locate billing providers and related entities using various tools.
    • Input identified providers into the admin application.
  2. Request Creation & Quality Assurance
    • Review and correct incoming Release of Information (ROI) forms.
    • Create accurate base forms before assembling final submission packets.
    • Conduct thorough quality assurance checks for each ROI packet.
  3. Request Assignment & Handling
    • Assign requests to appropriate records team members based on workload and utilization metrics.
  4. Special Case Resolution
    • Identify and escalate provider-specific requirements to the Client Success Manager.
    • Resolve missing or conflicting information by liaising directly with the law firm's case manager.

Requirements:
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
  • Attention to Detail: Extreme accuracy is essential; errors can cause months-long delays in retrieval.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.


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