Document Retrieval Coordinator

1 day ago

Quezon City, National Capital Region, Philippines beBeeHealthcare Full time $40,000 - $80,000
Job Title:

The role of a Medical Document Retrieval Specialist involves playing a pivotal part in the healthcare medical records retrieval process.


Responsibilities:
  1. Provider Research & Identification
    • Determine all relevant healthcare providers associated with a client's treatment, extending beyond the main facility listed by the requesting entity.
    • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
    • Input all identified providers into the designated application.
  2. Request Creation & Quality Control
    • Review and correct incoming Release of Information (ROI) forms, which are often incomplete or inaccurate.
    • Create accurate base forms before assembling final submission packets.
    • Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.
  3. Request Assignment
    • Assign requests to appropriate team members based on workload and utilization metrics.
  4. Handling Special Cases
    • Identify and escalate provider-specific requirements (e.g., custom forms) to the relevant supervisor.
    • Resolve missing or conflicting information by liaising directly with the requesting entity's case manager.
Requirements:
  • Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations is essential.
  • Attention to Detail: Extreme accuracy is crucial; errors can cause significant delays in retrieval.
  • Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools is necessary.
  • Communication: Strong verbal and written communication skills with a proactive problem-solving mindset are required.

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