Customer Service Ambassador

2 days ago

Cebu City, Central Visayas, Philippines beBeeFrontOfficeAssociate Full time ₱150,000 - ₱250,000
Job Description:

We are seeking a skilled and friendly Front Office Associate to join our team.

The ideal candidate will have excellent customer service skills, be able to work in a fast-paced environment, and have a strong attention to detail.

  • Welcome guests warmly and ensure they feel comfortable and valued.
  • Provide exceptional customer service and resolve guest issues or special requests.
  • Handle incoming calls, screen them appropriately, and direct inquiries to the relevant departments or personnel.
  • Provide accurate information regarding services offered by the organization, hotel amenities, local attractions, and dining options to enhance guests stay.
  • Promote hotel amenities, upgrades, and special offers to guests to enhance their experience and increase revenue.
  • Address customer inquiries and complaints professionally to enhance client satisfaction.
Responsibilities:

The Front Office Associate is responsible for:

  • Coordinating with other hotel departments to meet guest needs.
  • Providing an efficient check-in process through pre-arrival checks, familiarizing with guest history and profiles.
  • Collecting accurate guest data and updating guest profiles in the PMS.
  • Handling reservations through various channels when needed, confirming reservation details, and allocating rooms according to guest preferences and availability.
  • Assigning rooms based on guest preferences, special requests, and availability.
  • Ensuring rooms are properly prepared, clean, and inspected before guests arrive, coordinating with Rooms Controller, Housekeeping and Maintenance as needed.
  • Responding promptly to guest inquiries, requests, and complaints, ensuring guest needs are met.
  • Assisting with arranging tours, transportation, and restaurant reservations as requested.
Qualifications:

To be successful in this role, you will need:

  • An Associate or Bachelor's graduate degree in hospitality-related field.
  • Previous experience in customer service or front desk roles, preferably in a hotel environment.
  • Friendly and welcoming demeanor.
  • Strong interpersonal skills, attention to detail, problem-solving abilities.
  • Knowledge of basic accounting principles and cash handling procedures.
  • Ability to remain calm and composed in high-pressure situations.
What We Offer:

We offer a competitive salary, opportunities for professional growth and development, and a collaborative work environment.

We are committed to delivering exceptional guest service and maintaining a positive guest experience.

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