Customer Service Representative: Delivering Exceptional Support Experiences

2 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱450,000

About Us

  • We're looking for thoughtful, friendly and tech-savvy individuals who love helping others.
At TalentPop, we believe customer support is more than just answering questions. It's about building real trust with every interaction.

What You'll Do
  • Respond to customers via chat, email or phone in a professional and friendly manner.
  • Handle inquiries related to product information, order tracking, returns and account concerns.
  • Use Gorgias and Shopify to manage tickets and provide fast, accurate support.
  • Stay informed on product updates and support practices to ensure a consistent customer experience.
What We Offer
  • Competitive pay with annual performance-based increases.
  • Paid time off so you can rest and recharge.
  • Health and dental insurance or a health stipend to make you feel your best.
  • Holiday bonuses in appreciation of your hard work.
  • Fully remote setup - work from anywhere you're comfortable.
  • Opportunities to grow with us as we scale.
Required Skills and Qualifications
  • Excellent written and spoken English communication skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Comfortable working independently and handling multiple conversations at once.
  • Empathetic, patient and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.
Benefits and Perks
  • Your own computer or laptop (i5 processor or equivalent preferred).
  • A stable internet connection (at least 15 Mbps upload/download speed).

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