Help Deliver Exceptional Customer Experiences
2 days ago
At Zywave, we're building a high-performance, employee-first culture rooted in trust, growth, and care. You'll be the face of our brand—helping customers, collaborating with teammates, and embodying our core values: Belong, Grow, and Transform.
As a key member of our Support team, you will play a vital role in helping our customers use and troubleshoot our software products. Your skills and curiosity will guide customers toward solutions, troubleshoot technical issues, and deliver an exceptional experience across phone, email, and chat.
Key Responsibilities:- Provide customer support via phone, email, and chat, using your knowledge of our products to troubleshoot and resolve issues.
- Communicate clearly and proactively with customers and teammates to share updates, manage expectations, and ask questions early.
- Collaborate with Support team members through proper channels to respond to customer questions and concerns.
- Act as a liaison between customers and our Research and Development team.
- Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience in a related role.
- Strong written and verbal communication skills; able to explain technical ideas to non-technical people.
- A positive attitude and focus on providing great customer service.
- Good problem-solving and analytical thinking skills.
- Ability to manage time well and work with others to reach team goals.
- Flexibility and openness to change in a fast-moving environment.
- Interest in learning and growing your business and technical skills.
- Respect for others and commitment to a positive, ethical workplace.
Zywave empowers insurers and brokers to drive profitable growth and thrive in today's escalating risk landscape. Only Zywave delivers a powerful Performance Multiplier, bringing together transformative, ecosystem-wide capabilities to amplify impact across data, processes, people, and customer experiences. More than 15,000 insurers, MGAs, agencies, and brokerages trust Zywave to sharpen risk assessment, strengthen client relationships, and enhance operations.
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