Delivering Exceptional Client Experiences

1 day ago


Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱2,000,000

Job Title: Customer Support Specialist

About the Role

We are seeking a skilled and experienced customer support specialist to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
  • Troubleshoot issues related to business incorporation, accounting, and compliance in Australia.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Identify recurring customer pain points and suggest improvements to workflows or help center content.
Requirements:
  • Great communication skills: Outstanding English (written and spoken).
  • Tech-savviness: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
  • Customer-first mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
  • Remote-readiness: Self-motivated with a quiet workspace and stable internet connection.
Benefits:
  • Competitive remuneration package.
  • Additional financial, wellbeing, and lifestyle benefits.
  • Opportunities for personal growth and development.
Interview Process:
  • HR Screening: 30-minute chat with Talent Acquisition.
  • Case Study: 60-minute session with Hiring Manager.
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager.
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership.
  • Offer & References: Non-binding offer followed by reference checks.


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