Delivering Exceptional Customer Experiences Representative
21 hours ago
The Senior Customer Experience Representative plays a vital role in delivering exceptional service by collaborating closely with the customer experience team. This position is accountable for ensuring every customer interaction is handled with care, professionalism, and a commitment to excellence.
Key Responsibilities:- Manage customer emails and chats in a highly personalized and professional manner.
- Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
- Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
- Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
- Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness.
- Take full ownership of KPIs and consistently strive to meet or exceed targets with dedication and accountability.
- Assist in filling and maintaining important trackers and reports.
- Bachelor's degree required; post-secondary education preferred but not required.
- Minimum of 3 years' experience in customer service, or a similar type of role.
- Experience or knowledge of the e-commerce and/or retail space is highly preferred.
- Experience with help desk platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Intercom.
- Familiarity with CRM tools for logging interactions and tracking customer history.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
- Familiarity with e-commerce platforms like Shopify, Magento, or WooCommerce (a plus).
- Strong communication skills, with fluency in written English.
- Excellent organizational and prioritization abilities.
- Ability to work well in a team environment.
- Comfortable working under tight timelines and in fast-paced settings.
- Goal-driven, with a proven track record of meeting or exceeding KPIs.
- Demonstrates patience, discipline, and a positive attitude.
- Quick learner with the ability to adapt to new tools and processes.
- Enthusiastic, go-getter attitude with a positive impact on team morale.
- Ability to thrive in a fast-paced, dynamic environment.
- Comfortable handling competing priorities and deadlines.
- Strong time management skills to meet goals.
- Demonstrates alignment with core values such as Customer Obsession, Accountability, Adaptability, Collaboration.
This role requires a strong passion for delivering exceptional customer experiences and a willingness to adapt to a rapidly growing organization. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to submit your application.
-
Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time $5,000 - $10,000Customer Support Representative Job SummaryVirtual Sidekicks is seeking a customer-focused professional to deliver exceptional service to clients and their customers.This key role involves handling inquiries, resolving issues, and ensuring customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this job is perfect for...
-
Delivering Exceptional Customer Experiences
23 hours ago
Las Piñas, National Capital Region, Philippines beBeeCustomerCare Full time ₱4,000 - ₱6,000Unlock your potential as a customer care specialist and play a vital role in delivering exceptional experiences to our users.Key Responsibilities:Provide top-notch support via chat and email, ensuring seamless interactions with customersAct as the voice of our customers, sharing feedback and insights to drive product innovationCollaborate with...
-
Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time ₱3,158,400 - ₱5,024,800Customer Experience RepresentativeAt Zywave, we're building a high-performance, employee-first culture rooted in trust, growth, and care. You'll be the face of our brand—helping customers, collaborating with teammates, and embodying our core values: Belong, Grow, and Transform.As a key member of our Support team, you will play a vital role in helping our...
-
Delivering Exceptional Customer Experiences
23 hours ago
Las Piñas, National Capital Region, Philippines beBeeCustomerCentricity Full time ₱500,000 - ₱1,000,000Enhance Customer SatisfactionWe foster a culture of collaboration, innovation, and continuous learning. To scale our businesses using data-driven strategies, we prioritize customer feedback and insights.As a leader in this field, you will have the opportunity to collaborate with world-class talents in a dynamic environment and contribute to creating...
-
Exceptional Customer Experience Specialist
1 week ago
Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000Customer Service RepresentativeWe are seeking a talented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experience to clients through various communication channels.Job DescriptionKey Responsibilities:Provide timely and accurate responses to customer...
-
Delivering Exceptional Guest Experiences
1 day ago
Las Piñas, National Capital Region, Philippines beBeeGuestExperience Full time ₱3,025,738 - ₱4,491,800Job DescriptionAs a Guest Experience Manager, you will be responsible for overseeing the delivery of exceptional service to guests in remote locations. This involves managing a team of specialists to handle guest inquiries, resolve issues promptly, and maintain high-quality standards.The ideal candidate will have a strong background in customer service,...
-
Delivering Outstanding Customer Service
1 day ago
Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time ₱180,000 - ₱255,000Customer Service Representative Job OpportunityWe are seeking a highly motivated and skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.About the RoleThis is an exciting opportunity for...
-
Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱2,000,000Job Title: Customer Support SpecialistAbout the RoleWe are seeking a skilled and experienced customer support specialist to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries via email, phone, and live chat in a...
-
Exceptional Customer Experience Leader
1 day ago
Las Piñas, National Capital Region, Philippines beBeeLeadership Full time $40,000 - $55,000Customer Service Leadership RoleWe are seeking an experienced customer service professional to lead and manage our support team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving team performance.About the RoleThis is a full-time position that involves leading a team of customer support agents. You...
-
Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱350,000 - ₱450,000About UsWe're looking for thoughtful, friendly and tech-savvy individuals who love helping others.At TalentPop, we believe customer support is more than just answering questions. It's about building real trust with every interaction.What You'll DoRespond to customers via chat, email or phone in a professional and friendly manner.Handle inquiries related to...
