Remote Customer Support Specialist

2 weeks ago

Porac, Philippines beBeeSupport Full time ₱5,000 - ₱40,000
Customer Service Representative Opportunity

We are seeking a skilled and customer-focused individual to provide exceptional live chat support. This role requires interacting with customers through computer-based communication, delivering accurate information, and resolving issues in a timely and professional manner.

The ideal candidate will possess excellent written and spoken English skills, experience with help desk software, and knowledge of CRM tools. Additionally, they should be able to maintain a comprehensive knowledge base, stay up-to-date with product updates, and collaborate effectively with the support team.

This is a freelance position that offers flexibility and opportunities for growth. The successful candidate will earn a competitive hourly rate, work from home, and enjoy amazing benefits including dedicated assistant support.

Key Responsibilities:

  • Responding to customer inquiries and resolving their issues through live chat in a timely and professional manner.
  • Providing accurate and helpful information about products, services, and company policies.
  • Assisting customers with placing orders, processing returns, and tracking shipments.
  • Troubleshooting technical issues and providing step-by-step instructions to resolve them.
  • Escalating complex or unresolved issues to senior support staff or supervisors.
  • Maintaining a comprehensive knowledge base of company products, services, and policies to provide accurate and up-to-date information to customers.
  • Proactively identifying and addressing customer concerns or issues to prevent potential escalation.
  • Building rapport and establishing positive relationships with customers through effective communication and empathy.
  • Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in a CRM system.
  • Collaborating with other customer support team members and departments to ensure a seamless customer experience.
  • Staying up-to-date with product updates, promotions, and industry trends to effectively address customer inquiries.
  • Continuously improving knowledge and skills through training sessions and self-education to enhance customer support abilities.
  • Striving to meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and first-contact resolution rate.
  • Adhering to company policies and procedures, including privacy and data protection guidelines, while handling customer information.
  • Maintaining a calm and professional demeanor even in stressful or challenging situations.

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