Remote Customer Support Specialist

2 weeks ago

Porac, Philippines beBeeCustomerService Full time ₱200,000 - ₱300,000

Job Title: Customer Service Representative

Job Description:

As a remote customer service agent, you will play a crucial role in supporting a range of customer service initiatives for diverse clients. Your primary responsibility will be to assist customers with inquiries and provide exceptional service.

This is an exciting opportunity to contribute to high-impact projects with iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we encourage you to apply.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.

Required Skills and Qualifications:

To excel in this role, you must possess the following skills and qualifications:

  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong proficiency in English, both written and spoken.
  • Ability to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits:

At MCI, we offer a competitive compensation package and benefits that include:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.

Others:

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that employment is contingent upon background and drug screening results.

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