Remote Support Expert

2 weeks ago

Porac, Philippines beBeeTechnical Full time $6,000 - $7,200
Job Overview

The role of a Technical Support Specialist is multifaceted, requiring individuals to provide exceptional remote support to customers.

This involves reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes.

Key Responsibilities
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.
Qualifications
  • A minimum 150 Mbps internet speed and remote setup are required.
  • Experience in technical support, preferably remote, is essential.
  • Strong written/verbal communication and troubleshooting skills are necessary.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems is preferred.
  • Attention to detail, problem-solving abilities, and a team-player mindset are highly valued.
Working Environment

This is a full-time remote position that requires a reliable internet connection and consistent scheduling, including weekends.

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