
Remote Customer Support Specialist
2 weeks ago
Job Title: Customer Service Representative
DescriptionWe are seeking an enthusiastic and skilled customer service representative to support a range of customer service initiatives. As a remote customer service agent, you will assist customers with inquiries and provide excellent service by resolving issues efficiently and effectively.
Responsibilities- Handle inbound and outbound calls professionally and accurately document interactions.
- Research and retrieve information across systems to support customer needs.
- Guide customers through options to find the best solutions and follow scripts, policies, and procedures.
- Protect customer privacy and handle sensitive information appropriately.
This role requires strong proficiency in English, both written and spoken. You must have prior call center experience, reside within 80 km of the office, and meet additional requirements as specified below.
RequirementsTo be successful in this role, you will need:
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
- Previous call center experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
MCI emphasizes a diverse and inclusive workplace and provides reasonable accommodations as required by law.
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