Technical Support Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

We are seeking a skilled technical support specialist to provide assistance and troubleshooting for clients across various industries.

This role involves responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding customers through solutions with patience and professionalism.

The selected candidate will be responsible for:

  • Responding to inbound technical support requests via phone, chat, or email
  • Diagnosing and troubleshooting hardware, software, and network issues
  • Guiding customers through step-by-step solutions and escalating complex issues when necessary
  • Documenting all customer interactions accurately in the system

Strong call center experience is required, as well as strong proficiency in English, both written and spoken. A high-speed internet connection and an appropriate work environment are also essential.

Key Responsibilities

To excel in this position, candidates must have:

  • Prior call center experience
  • Excellent communication skills
  • A quiet and dedicated workspace
  • High language proficiency in English
  • Experience working from home

What We Offer

Our company provides a competitive compensation package, including a salary based on experience, as well as a range of benefits and incentives.

About Us

We are a leading business process outsourcing company that delivers tailored solutions to meet the diverse needs of our clients.

We strive to create an environment where every employee feels valued and supported.

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