Lead Client Relations Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeAccount Full time ₱750,000 - ₱1,000,000

We are seeking a detail-oriented and organized Account Manager to join our team.

This role is responsible for overseeing key customer accounts on our platform, reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish.

Key Responsibilities
  • Vendor-side account management
  • Manage high-value client accounts
  • Review, edit, and process orders placed on the platform
  • Route orders to appropriate vendors and oversee fulfillment workflows
  • Communicate with clients via email/Slack as needed
  • Handle escalations (e.g., delays, product issues) with internal support
  • Maintain accuracy across order details and documentation
  • Ensure timely execution of all project milestones
  • Contribute to continuous process improvement
About this Role

You will be working closely with internal teams to resolve issues and deliver excellent service.

This is an exciting opportunity for a proactive and results-driven individual who enjoys working in a fast-paced remote setting.

Requirements
  • 2–4 years experience in account/project/order management for Promotional Products/Branded Merchandise
  • Must have at least 1+ year of experience in branded merchandise or promotional product workflows
  • B2B account management
  • Strong communication skills in English (written & verbal)
  • Highly organized with sharp attention to detail
  • Comfortable working autonomously
  • Prior experience in merchandise, supply chain, or production strongly preferred
  • Proficient in basic platforms/tools (Google Workspace, Slack, etc.)
  • US time zone availability required
What We Offer
  • Generous PTO: 10 days PTO per year, plus public holidays and sick leave
  • Direct Mentorship: Grow through guidance from industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Work and connect with professionals around the world
  • Work-Life Balance: Balanced schedules that support a healthy work-life balance

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