Ecommerce Client Advocate

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000
Customer Support Expert

About our company

We offer a profit optimization platform for e-commerce brands.

Our team is collaborative, and we provide tools to price dynamically and run experiments.

The Customer Support Specialist role involves assisting e-commerce clients with our testing platform.

Key Responsibilities
  • Deliver exceptional customer experiences by responding promptly to inquiries.
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
  • Develop product expertise to answer questions accurately.
  • Manage multiple open conversations at once.
  • Ensure timely resolution of all tickets and own follow-ups.
  • Collaborate with internal teams on complex issues.
  • Identify trends in support issues and share insights with the product and tech teams.
  • Contribute to internal knowledge-sharing and documentation.
Required Skills and Qualifications
  • Proven experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • A passion for helping others and adaptability.
  • Ability to prioritize tasks, multitask, and manage time effectively.
  • Experience in e-commerce, SaaS, or analytics is beneficial.
  • Familiarity with data analysis tools like Tableau or SQL is an asset.

As a Customer Support Specialist, you will be the face of our company, ensuring that our clients receive exceptional support. If you are a detail-oriented, proactive individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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