
Guest Services Coordinator
1 day ago
We are seeking a highly skilled and customer-focused Guest Services Coordinator to join our team.
About the Job:- The Guest Services Coordinator will ensure seamless and memorable stays for our guests by providing exceptional customer service.
- Respond promptly to guest inquiries and communications in a professional and courteous manner.
- Answer guest phone calls effectively and resolve issues to ensure satisfaction.
- Coordinate with internal teams to maintain high standards of service and update reservations accurately for proper accounting.
- Liaise with platforms like Airbnb and VRBO to resolve any channel-specific issues.
- Proficiency with OTA booking channels (Airbnb, VRBO, Expedia, Booking.com, etc).
- Experience with property management systems such as Guesty or similar tools.
- Fluent in English, both in writing and speaking.
- Strong problem-solving skills and a customer-focused mindset, even under pressure.
- Ability to work independently and manage multiple tasks effectively.
This is an exciting opportunity to provide top-notch customer service and make a difference in our guests' experiences.
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Customer Service Coordinator
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