Remote Guest Experience Leader

1 day ago


Cabuyao, Calabarzon, Philippines beBeeLeadership Full time ₱1,200,000 - ₱1,600,000

Guest Experience Manager Job Description

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This is a leadership role that requires exceptional people management skills to oversee a team of guest experience specialists. The ideal candidate should have strong communication and organizational abilities, with a proven track record in managing remote teams.

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Key Responsibilities\
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  • Lead a team of 3-10 guest experience specialists to deliver exceptional service to our guests during each shift.\
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  • Work flexible hours, including weekends and holidays, with two consecutive weekdays off instead.\
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  • Maintain high team performance by monitoring key metrics and directing reports' progress towards set goals.\
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  • Oversee all guest communications and personalized service through multiple channels.\
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  • Resolve escalated guest issues efficiently and effectively.\
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  • Manage reservations calendars and support trust and safety initiatives.\
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  • Contribute to policy adherence and new technology implementation.\
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  • Schedule team shifts to ensure seamless 24/7 coverage based on issue volume and specialist availability.\
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