
Remote Guest Experience Leader
1 day ago
Guest Experience Manager Job Description
\This is a leadership role that requires exceptional people management skills to oversee a team of guest experience specialists. The ideal candidate should have strong communication and organizational abilities, with a proven track record in managing remote teams.
\Key Responsibilities\
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- Lead a team of 3-10 guest experience specialists to deliver exceptional service to our guests during each shift.\
\ - Work flexible hours, including weekends and holidays, with two consecutive weekdays off instead.\
\ - Maintain high team performance by monitoring key metrics and directing reports' progress towards set goals.\
\ - Oversee all guest communications and personalized service through multiple channels.\
\ - Resolve escalated guest issues efficiently and effectively.\
\ - Manage reservations calendars and support trust and safety initiatives.\
\ - Contribute to policy adherence and new technology implementation.\
\ - Schedule team shifts to ensure seamless 24/7 coverage based on issue volume and specialist availability.\
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