Global Workforce Management Expert

5–8 years of experience in workforce management, quality assurance, or operations analytics.Deep functional knowledge of Verint, Amazon Connect Scheduler, or similar workforce platforms.Strong analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools.Proven experience in performance optimization,...

Workforce Transformation ExpertAt Ernst & Young Advisory Services Sdn Bhd, you'll have the opportunity to develop a career that matches your unique skills and aspirations, with global scale, support, inclusive culture and technology to excel.The ChallengeManaging the global workforce in today's fast-changing and highly disrupted environment is becoming...

Job Title:Workforce & Quality Expert ManagerWork Setup and locationOnsite in TaguigNight Shift ScheduleSalary Package:100, ,000.00 depending on experience and expertiseKey Responsibilities:Workforce Strategy & Planning:Design and manage forecasting models to align staffing with historical trends, business volume, and seasonal changes.Optimize shift...

Global Workforce Transformation SpecialistWe are seeking a highly skilled and experienced professional to join our team as a Global Workforce Transformation Specialist.This is an exceptional opportunity to be part of a leading global organization and contribute to the growth and development of our People Consulting practice. As a Global Workforce...

Workforce Optimization SpecialistThe Workforce Optimization Specialist will spearhead the workforce planning team responsible for developing and implementing strategic plans to allocate resources efficiently.This role ensures the right number of employees are assigned at the right time to meet operational demands, factoring in planned and unplanned...

Job Title:Workforce & Quality Expert ManagerWork Setup and locationOnsite in TaguigNight Shift ScheduleSalary Package:100, ,000.00 max salaryKey Responsibilities:Workforce Strategy & Planning:Design and manage forecasting models to align staffing with historical trends, business volume, and seasonal changes.Optimize shift strategies and scheduling logic...

Job Title: Organization Development ConsultantJob Summary:We are seeking a skilled Organization Development Consultant to join our team. As an Organization Development Consultant, you will play a key role in helping clients achieve their organizational goals by designing and implementing effective workforce transformation projects.Responsibilities:Leverage...

Workforce Management ExpertWe are seeking a highly skilled Workforce Management Expert to join our workforce management team. The ideal candidate will be responsible for coordinating with operations, MIS, and real-time analysts on a weekly basis to ensure smooth scheduling and forecasting.Key Responsibilities:Coordinate with operations, MIS, and real-time...

Key Job ResponsibilitiesWork with operations, MIS, and Real-time analysts to develop and implement schedule plans based on staffing reports, leave allocations, overtime, and off-phone time requests.Continuously improve forecasting, scheduling, and reporting processes.Collaborate with workforce leads to discuss highlights, lowlights, opportunities, and...

Job OverviewWe are seeking experienced professionals to join our workforce management team. The ideal candidate will have a strong background in payroll consulting and be able to manage multiple projects simultaneously.The successful candidate will be responsible for delivering high-quality services to clients, developing strong relationships with key...