
High-Level Workforce Optimization Specialist
5 days ago
We are seeking a highly skilled Workforce Management Expert to join our workforce management team. The ideal candidate will be responsible for coordinating with operations, MIS, and real-time analysts on a weekly basis to ensure smooth scheduling and forecasting.
Key Responsibilities:
- Coordinate with operations, MIS, and real-time analysts to develop and maintain accurate forecasts, schedules, and reports.
- Provide sizing estimates for new or existing clients based on requirements provided by the Global Solutions Design team.
- Align global workforce processes to engagements handled and monitored.
- Analyze data to identify trends and areas for improvement in workforce management.
- Able to work independently and complete assigned special projects.
Required Skills and Qualifications:
- Working knowledge and technical understanding of Workforce Management principles and calculations (COPC).
- At least 3 years of experience working as a Workforce Analyst or equivalent.
- Excellent communication skills, both written and verbal.
- Ability to adapt to schedule changes to meet operational demands.
- Willingness to work independently with minimal supervision.
Benefits:
- Quarterly Performance Bonus
- 24 Leaves annually
- Competitive HMO and Life Insurance
- Outstanding career development opportunities
- Fair work-life balance
- Learning and Development Trainings
- Value for Inclusion and Diversity
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