
Sales Tax Compliance Expert
1 week ago
We're looking for a skilled Tax Client Specialist to join our team. As the primary contact for client accounts, you'll oversee nexus reviews, permit applications, closures, offboarding, tax settings, and new sales channels.
You will organize transaction data, compile nexus information with supervision, update tax software, and oversee the sales tax permit application process. Effective communication with clients is key to this role.
As a Tax Client Specialist, you will work directly with clients to address their needs or concerns and ensure a positive experience. You may become an expert in explaining sales tax in plain English over time.
We provide extensive training, valuing attitude and potential over current knowledge. If you're eager to learn and grow with us, we encourage you to apply.
Your Responsibilities- Manage changes to existing client accounts and move projects through the workflow in a timely manner.
- Assist clients and their Sales Tax Accountants with issues related to tax settings, platforms, permits, and offboarding.
- Analyze factors to determine nexus obligations; collaborate with Onboarding Specialists to review and present results before client meetings when ready.
- Update and test tax collection settings on platforms for permit start/end dates.
- Manage permit closures, final billings, paperwork, and system removals; ensure a positive end experience.
- Provide support across listed areas to maximize onboarding efficiency.
- Serve as the primary point of contact for billing-related changes or issues across all clients.
- Identify and implement workflow improvements with the Onboarding Team.
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