Customer Relationship Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱150,000 - ₱300,000

Job OverviewAs a key member of our team, you will establish and maintain effective customer relationships to drive client satisfaction and retention. This role involves transitioning customers from sales to support, fostering strong relationships, and providing timely value propositions.

Your responsibilities will include case management, salesforce account monitoring, proactive customer communication, report delivery, collaboration with the sales team, and customer feedback analysis. You will also develop multi-level relationships with key decision-makers, propose product expansions, and partner with leadership on product enhancements.

Key Responsibilities:
  • Timely Case Management & Inquiry Resolution: Complete all case management-related inquiries assigned within the Salesforce platform.
  • Salesforce Account Monitoring & Maintenance: Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Proactive Customer Communication: Provide timely follow-up to customers, keeping them informed about request progress.
  • Report Delivery & SLA Compliance: Ensure reports and information requests are delivered on time, meeting service level agreements.
  • Collaboration with Sales Team: Identify and collaborate with the sales team on leads to contribute to revenue generation and growth.
  • Account Retention Management: Develop and nurture relationships with key decision-makers to ensure customer satisfaction and loyalty.
Requirements:
  • Minimum 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proven experience in case management or customer service roles.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.

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