Customer Relationship Expert

18 hours ago

Batangas, Calabarzon, Philippines beBeeSuccess Full time ₱400,000 - ₱650,000
Customer Success Specialist

We are seeking an exceptional Customer Success Specialist to join our team. This is a highly rewarding role for individuals who excel in customer relationships, communication, and problem-solving.

Key Responsibilities:

  • Manage high volumes of customer interactions via phone and email daily
  • Utilize contact search and productivity tools to verify customer information
  • Conduct regular health checks to gauge product satisfaction and value delivery
  • Develop extensive product knowledge to address customer concerns effectively
  • Document and track customer feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment
  • Address customer inquiries through appropriate channels
  • Collaborate with teams and management to deliver exceptional customer experiences

Requirements:

  • At least 2 years of experience in customer service
  • Prior success in achieving sales quotas and goals
  • Experience in high-volume calling environments
  • Ability to learn new technologies and data quickly
  • Process orientation and adherence to call scripts
  • Strong problem-solving skills
  • Proficiency in MS Office programs
  • Experience working with CRM systems like Salesforce.com
  • Flexibility to work from home or remotely

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