Retail Order Operations Manager

6 days ago

Sorsogon, Bicol, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000

We are seeking a highly skilled Order Operations Manager to join our team. This role will be responsible for overseeing the day-to-day execution and management of our order to cash cycle.

Responsibilities
  • Lead a team responsible for order entry, accuracy, and execution from order receipt through customer delivery all the way through invoicing and payment collection.
  • Provide customer support for pre-order activities including systemic setup, writing customer-specific SOPs, and ensuring customer orders are ready to process.
  • Develop sustainable processes and systems from scratch, focusing on efficiency and scalability as we onboard with new commercial customers and build out our Customer Operations team.
  • Maintain strong data integrity in all order operations systems associated with order entry, order fulfillment, order management, and order invoicing.
  • Lead month's end reconciliation from the Order Operations perspective and provide fully vetted reporting to Accounting showing all orders for the previous month are accurately entered in all of our systems and tie out.
Requirements
  • Able to work full-time US-based hours.
  • Expertise in automations using Zapier, Make, N8N, and other tools to connect systems and smooth out manual processes.
  • Excellent written and verbal communication skills in a customer-facing role.
  • Elite organizational skills and ability to pay close attention to details.
  • Extremely process-oriented with the ability to identify and define issues, create scalable processes, and implement those processes with team members both in and out of the department.
  • Order processing experience including EDI, B2B, and manual orders, with strong ERP system experience.
  • Experience managing direct reports.
  • Able to thrive in a fully remote work environment under minimal supervision.
Ideal Candidates Will Have
  • A strong understanding of Order Operations finance.
  • Experience working in high growth, startup environments.
  • Led a team through an ERP implementation.
  • Excellent quantitative and qualitative analytical skills with the ability to formulate and articulate valid conclusions through reporting.

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