Customer Support Specialist
1 week ago
We're seeking a talented and empathetic Customer Support Professional to join our team. As a key member, you will provide exceptional support to customers via chat, email, or phone.
Your primary responsibilities include handling product-related inquiries, order tracking, and account concerns using Gorgias and Shopify. You'll also stay informed on product updates and support best practices to ensure a consistent customer experience.
Key Responsibilities:- Respond to customers in a professional and friendly manner
- Handle product inquiries, order tracking, and account concerns with precision and patience
- Maintain up-to-date knowledge of product information and support best practices
- Exceptional written and spoken English communication skills
- At least 1 year of experience with both Shopify and Gorgias
- Ability to work independently and handle multiple conversations simultaneously
- Empathetic and patient approach when addressing customer concerns
Benefits of this Role:
This is an excellent opportunity for a motivated individual to grow their career in customer support while working with a dynamic team. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.
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