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We are seeking a highly skilled Senior Technical Support Specialist to join our team at KONE México.
About the Role- The successful candidate will provide technical support for competitor products, including spare parts and equipment material technical issues.
- They will work closely with the Procurement team to source required spare parts and collaborate with the CHN FL team to define processes and plans.
- This is an excellent opportunity for a motivated individual with strong technical expertise to contribute to the success of our organization.
- Collect, create, and maintain technical data for competitor products in relevant tools.
- Develop spare part offerings and documentation for competitor product platforms.
- Provide technical support for competitor products' spare parts, frontline projects, and global initiatives.
- Solve material technical issues related to competitor equipment.
- Create alternate solutions, such as fit kits, Noctua, and service repair packages.
- Response time and closure rate of technical issues.
- Number of AR documents and spare articles (SKU) created.
- Quality targets, including spare part data accuracy in related systems.
- Minimum 3 years of experience working with global competitor products.
- Proven track record of spares project implementation and change management.
- Bachelor's degree or relevant experience.
- Fluent English language skills; additional languages an asset.
- IT literacy and willingness to travel.
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