Technical Support Professional
3 days ago
About Us:
Neksjob is a leading provider of technical support services.
Job Description:
We are seeking a skilled Technical Support Professional to join our team. As a Help Desk Expert, you will be responsible for providing timely and effective technical assistance to our customers.
Your Responsibilities:
- Provide technical support and troubleshooting assistance to customers via phone, email, or chat
- Assist clients with account inquiries, billing issues, and service adjustments
- Guide customers in resolving product-related concerns through clear instructions
- Work with internal teams to escalate complex issues and ensure timely resolution
- Maintain detailed records of customer interactions and resolve issues efficiently
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 2 years of experience in a help desk or technical support role
- Excellent communication and problem-solving skills
- Familiarity with technical software and hardware
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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