Senior Technical Support Professional

3 days ago


Makati City, National Capital Region, Philippines Kone México Full time
Senior Technical Support Specialist-Non KONE Products, Southeast Asia

KONE is committed to shaping the future of cities through innovative solutions. As a Technical Support Specialist for non-KONE products, you will play a vital role in delivering high-quality technical support for competitor products.

This role involves working closely with maintenance technicians to resolve technical issues related to non-KONE products, ensuring that they are maintained safely and efficiently.

Responsibilities:

  1. Collect and maintain material technical data for competitor products in KONE tools.
  2. Develop spare part offerings and documentation for competitor product platforms.
  3. Provide material technical support for spare parts and equipment material technical issues.
  4. Create alternate equivalent solutions for competitor equipment.
  5. Collaborate with procurement teams to source spare parts.

Requirements:

  1. Minimum 3 years of experience with global competitor products.
  2. Proven experience in spares project implementation and change management.
  3. Bachelor's degree or other relevant experience.
  4. Fluent in English; other languages are an asset.
  5. IT literacy and willingness to travel.

Professional growth opportunities within a dynamic organization.

Total reward elements that promote employee satisfaction and engagement.

An inclusive work environment with supportive leaders.



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