Expert Systems Engineer

3 days ago

San Fernando, Central Luzon, Philippines beBeeCandidate Full time ₱1,200,000 - ₱1,500,000
Senior Systems Administrator Role Summary:

The ideal candidate will serve as a critical asset to our team, providing technical expertise and support to clients. This position requires a detail-oriented individual with strong analytical skills and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Technical ownership of assigned clients, including active participation in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
  • Make recommendations for project completion to meet client needs and improve identified deficiencies
  • Ownership and resolution of escalated client technical issues, including collaboration with clients and their vendors until resolution is reached
  • Documentation, network diagram creation and updates, change control approval, and reviewing changes written by other engineers
  • Problem identification, reason for outage, and root cause analysis documentation for all issues depending on situation and outcome
  • Identification of systemic and pervasive issues related to products and/or processes and driving actions to prevent future problems
  • Participation in '2nd Level' on-call rotation, handling issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve

Strategic and Account Management:

  • Collaboration and partnership with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
  • Communication with a wide array of technologies in-depth as well as to C-level executives, reviewing project scopes for existing customers and providing technical validation of project plan
  • Understanding of business-case and ensuring project plan meets the needs of the client, participating in technical account management and other client calls as needed

Leadership And Soft Skills:

  • Translation of technical information and articulation of findings and next steps clearly to peers, management, and clients, identifying and documenting potential improvements to internal process and procedure to improve customer satisfaction and engineering efficiency
  • Mentoring junior and mid-level engineers, providing guidance empowering them to solve issues with confidence, and assisting in fostering the development of 'soft skills'
  • Guidance on career development as requested

Education And Experience:

  • Ability to work in a fast-paced, challenging environment with a diverse client base, requiring strong analytical and end-to-end problem identification, management, and resolution skills
  • Bachelor's Degree in Information Technology or related discipline preferred or equivalent combination of education and relevant work experience, with 7+ years of technical support experience and increasing responsibilities, managed services experience preferred
  • Technical subject matter expert on MSP products as they relate to our services, proficiency in multiple technical disciplines, including VMware Systems Administration, Windows Server Systems Administration, Exchange Administration, Office 365 Administration, Azure administration, Mobile Device Administration/Management Remote Computing, LAN/WAN Administration, Wireless Administration, Server Infrastructure Administration, SAN/NAS Administration

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