Customer Care Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱280,000 - ₱340,000

Customer Care Representative

Job Overview

The Customer Care Representative plays a vital role in ensuring customer satisfaction by providing timely and effective support.

Key Responsibilities:
  • Claims Processing: Review, assess, and process claims within set timeframes.
  • Customer Communication: Handle customer inquiries regarding claims status and policy coverage.
  • Documentation: Ensure all necessary documentation is collected and filed accurately in the system.
  • Collaboration: Work closely with internal teams to resolve claims efficiently.
  • Compliance: Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.
  • Customer Interaction: Respond to customer inquiries via phone, email, or chat, ensuring timely and accurate resolution of issues.
  • Problem-Solving: Troubleshoot basic issues related to the company's products or services and provide appropriate solutions or alternatives.
  • Product Knowledge: Maintain up-to-date knowledge of the company's products, services, and policies to assist customers effectively.
  • Customer Education: Assist customers in understanding how to use the company's products and services, providing guidance as needed.
  • Team Collaboration: Work closely with team members to ensure a seamless customer experience and escalate complex issues to senior agents or supervisors when necessary.
Required Skills and Qualifications
  • Experience: 0-2 years in a customer-facing role (e.g., customer service, retail, hospitality).
  • Communication: Excellent verbal and written communication skills with strong active listening abilities.
  • Problem-Solving: Proven ability to troubleshoot issues, multitask, and work effectively under pressure.
  • Attention to Detail: Strong accuracy, organizational, and time-management skills.
  • Technical Skills: Proficiency in using computer systems and CRM software.
  • Adaptability: Willingness to learn new processes and procedures.
  • Customer Focus: Positive attitude with a customer-centric approach.
Benefits
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
About Us

We are committed to fostering an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

  • Customer Care Specialist

    1 week ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱500,000 - ₱1,000,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Customer Care SpecialistLocation: MoA, Two Ecom, MOA, Pasay, PhilippinesWork setup & shift: Onsite | Night ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Primary Care Support Specialist

    1 day ago

    Pasay, National Capital Region, Philippines beBeePatientCare Full time ₱2,500,000 - ₱4,510,000

    Primary Care Support SpecialistThis role is an excellent opportunity for individuals with a passion for delivering exceptional patient care in a fast-paced medical office setting. As a Primary Care Support Specialist, you will play a vital role in ensuring seamless communication and efficient service delivery to patients.Key Responsibilities:Provide...

  • Customer Care Assistant

    1 day ago

    Pasay, National Capital Region, Philippines DoubleDragon Properties Corp. Full time ₱104,000 - ₱130,878 per year

    JOB DESCRIPTION:Acts as liaison between the Customers and the Company.Assists with complaints, account queries, documentation, billing and payment concerns, cancellation and turnover.Prepares report to Customer Care Officer for the concerns received for monitoring and evaluationSchedules unit turnover and sends the Notice of Turnover to the Buyer within...

  • Customer Care Center, Coordinator

    1 week ago

    Pasay, National Capital Region, Philippines PHH Mortgage Corporation Full time $104,000 - $130,878 per year

    About the role Reporting to the Customer Care Team Lead, this full-time Customer Care Center Coordinator role is located in Pasay City, Metro Manila. In this position, you will be responsible for providing exceptional customer service and support to our clients, ensuring their queries and concerns are addressed efficiently and effectively.What you'll be...

  • Clinical Health Care Specialist

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeHealthcare Full time ₱250,000 - ₱500,000

    Job Title: Clinical Health Care SpecialistJob DescriptionThis is a role combining clinical nursing duties and guest relations in a medical centre. The position involves working 80% as a Staff Nurse and 20% as a Guest Relation Officer.The primary responsibility will be to work with patients, collect blood samples, administer vaccines, and perform...

  • Customer Care Solutions Manager

    1 day ago

    Pasay, National Capital Region, Philippines beBeeLeadership Full time ₱2,400,000 - ₱3,600,000

    About usWe're a team focused on developing customer care solutions for high-growth companies.Our goal is to make our expertise available to other businesses to benefit from our experience, scale, cost savings, and service level improvements.As a Team Lead, you will oversee the performance of your team by guiding and supporting them to meet their individual...

  • Medical Care Specialist

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeNurse Full time ₱800,000 - ₱1,200,000

    Job OverviewTo deliver high-quality medical care and support to patients, our ideal candidate will provide assessments based on medical records, conduct physical examinations, and interpret laboratory test results.ResponsibilitiesTo perform comprehensive medical evaluations, taking into account patient histories, conducted physical examinations, and...

  • Expert Wound Care Specialist

    1 day ago

    Pasay, National Capital Region, Philippines beBeeWoundCare Full time ₱800,000 - ₱1,000,000

    Medical Reviewer PositionWe are seeking a highly skilled Medical Reviewer with expertise in wound care to join our team. The successful candidate will be responsible for managing patient records, verifying insurance eligibility, and coordinating the supply of medical materials.Key Responsibilities:Manage wound care intake records progressPull reports and...

  • Patient Care Representative

    1 week ago

    Pasay, National Capital Region, Philippines Infinit-O Full time $40,000 - $80,000 per year

    Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.We navigate complex industry landscapes to drive transformative outcomes, helping businesses...

  • Remote Customer Service Specialist

    1 day ago

    Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱360,000 - ₱480,000

    Job OverviewWe are currently seeking a skilled customer support specialist to provide high-quality assistance to our clients. As a remote agent, you will handle inbound and outbound calls professionally and efficiently.Key ResponsibilitiesAddress customer inquiries and resolve issues through effective problem-solving strategies.Conduct thorough research to...