Service Desk Representative

1 day ago


Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full time
Job Overview

We are seeking a highly skilled Service Desk Representative to join our team at Strategic Networks Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role

The ideal candidate will have a strong background in computer systems, printers, networks, and device connectivity. You will be expected to work effectively with various stakeholders, including vendors and colleagues, to resolve issues efficiently.

Key Responsibilities
  1. Ticket Assignment and Management: Assign tickets promptly and efficiently according to our ticketing system, ensuring that customers receive timely support and resolution.
  2. Reporting and Documentation: Maintain and update Excel reports to track and report on help desk tickets, as well as create technical documentation to support future customer inquiries.
  3. Inventory Management: Manage and maintain our hardware and software inventory, including tracking and ordering new equipment as needed.
  4. Purchasing and Logistics: Assist with the purchasing of tech equipment and coordinate with vendors on hardware replacements.
  5. Customer Interaction: Ensure accurate recording of all customer interactions, troubleshooting steps, and resolutions.
Qualifications and Requirements
  • Education: Open to Undergrads, Vocational, Diploma, or Bachelor's Degree candidates.
  • Experience: Minimum 6 months experience in a Service Desk role.
  • Technical Skills: Strong background in computer systems, printers, networks, and device connectivity.
  • Communication Skills: Excellent communication skills, with the ability to effectively interact with customers and colleagues.

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