WFM Resource Planning Expert

3 days ago

Taguig, National Capital Region, Philippines beBeeEfficiency Full time ₱900,000 - ₱1,200,000
Workforce Efficiency Specialist

The Workforce Efficiency Specialist plays a pivotal role in optimizing labor productivity while maintaining exceptional client satisfaction.

Job Responsibilities:
  • Maintain accurate forecasting, capacity planning, and scheduling to ensure timely and precise execution.
  • Offer strategic recommendations to enhance productivity while balancing service levels.
  • Collaborate with Operations/Account Management to provide consultation on staffing and volumes using established models for new or adjusted forecasted assumptions.
  • Develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/client requirements balance.
  • Recommend roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations.
  • Coordinate with other departments to identify hiring strategies and required tour groups for new programs and attrition replacements.
  • Oversee the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective.
  • Ensure all reference materials are up to date.
  • Foster collaboration among key stakeholders through daily and weekly meetings.
  • Lead conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios.
  • Promote partnership with Local Real Time Support resources.
  • Benchmark performance using metrics, industry standards, and innovative concepts.

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