Financial Planning and Analysis Manager

21 hours ago

Taguig, National Capital Region, Philippines Everise Full time $104,000 - $130,878 per year

Company Overview:

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

Principle Accountabilities (Key Result Areas)

Financial Planning & Analysis:

  • Lead the budgeting, forecasting, and long-term planning processes for Contact Center / BPO operations.
  • Develop and maintain financial models to analyze revenue, costs, and profitability across clients, sites, and service lines.
  • Provide variance analysis, identify key drivers of performance, and recommend actionable insights to leadership.
  • Partner with Operations, Workforce Management (WFM), and Business Leaders to align financial plans with staffing and capacity strategies.

Operational & Business Support:

  • Collaborate with Workforce Management to optimize labor costs and ensure staffing efficiency.
  • Evaluate cost structures, pricing strategies, and client profitability to support decision-making.
  • Track and analyze key performance indicators (KPIs), including revenue per FTE, cost per call, and utilization rates.
  • Support pricing and contract negotiations by modeling different scenarios and assessing financial impact.

Reporting & Insights:

  • Prepare financial reports and dashboards for senior leadership, providing insights into trends, risks, and opportunities.
  • Automate and improve financial reporting processes for increased efficiency and accuracy.
  • Conduct ad hoc financial analysis to support strategic initiatives, cost-saving efforts, and business expansion plans.

Attributes & Attitude

  • Analytical
  • Result oriented
  • Energetic & enthusiastic
  • Ability to work under high pressure
  • Excellent interpersonal & communication skills
  • Integrity & drive

Knowledge

  • 5+ years of WFM / FP&A experience, preferably in a Contact Center, BPO, or service-oriented business.
  • Strong proficiency in financial modeling, forecasting, and scenario analysis.
  • Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.
  • Experience working with Workforce Management teams and understanding of labor planning.

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