Technical Customer Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000
Technical Support Representative Job Description

This role involves providing first-level technical support to customers via phone, chat, or email. The ideal candidate will be tech-savvy and have excellent communication skills.

About the Position

We are seeking a highly motivated individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support.

The successful candidate will be responsible for troubleshooting hardware, software, and connectivity issues, guiding customers through step-by-step solutions, documenting all technical issues and resolutions, escalating unresolved issues to higher-level support teams, staying updated on product knowledge and technical procedures, and maintaining high customer satisfaction through effective communication.

Key Responsibilities:

  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions.
  • Escalaresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.
Required Skills and Qualifications

To be considered for this role, you must possess the following qualifications:

  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Familiarity with computer systems and troubleshooting.
  • Ability to work in a fast-paced environment.
Benefits

We offer a competitive salary and benefits package, including:

  • HMO medical coverage.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Working Environment

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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