Technical Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

Overview

MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an experienced Technical Support Representative to assist customers with troubleshooting and resolving technical issues. The ideal candidate will be tech-savvy and enjoy helping others.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:
  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.
Required Skills and Qualifications:
  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.
Benefits:

We offer a competitive compensation package, including health insurance, dental coverage, meal allowances, career growth opportunities, employee shuttle services, and more.

Other Information:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Applicants must be authorized to work in the country where the job is based and must be willing to submit to a background investigation and drug screening.

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