Account Growth Specialist

1 week ago


Biñan, Calabarzon, Philippines beBeeCustomer Full time $90,000 - $120,000
Job Overview

The primary function of the Account Growth Specialist is to manage day-to-day customer interactions and collaborate with cross-functional teams to resolve customer issues.

Key Responsibilities
  • Develop a deep understanding of customers' needs and preferences to promote retention and loyalty
  • Manage software quoting and license auditing processes to ensure accuracy when engaging with procurement teams
  • Collaborate with various departments to facilitate smooth customer onboarding and successful renewal processes
  • Identify at-risk accounts and implement strategies to prevent loss
  • Proactively nurture customer relationships to ensure positive experiences
Qualifications
  • Bachelor's degree or equivalent experience required
  • 4+ years of experience in a similar role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
  • Proficiency in privilege access management and cybersecurity best practices
  • Experience with Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic is beneficial


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