Customer Relationship Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱17,000
About This Role

We are seeking a highly skilled and dedicated professional to join our customer service team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries and complaints in a fair and effective manner.

Your primary focus will be on delivering top-notch service, addressing billing inquiries, service requests, suggestions, and complaints with the goal of identifying upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities include:

  • Resolving customer inquiries and complaints fairly and effectively.
  • Providing product and service information to customers and identifying upselling opportunities.
  • Recommending and implementing programs to support customer needs.
Key Responsibilities

You will be expected to:

  • To document conversations between customer service representatives and customers accurately through RightNow tool.
  • To develop and maintain positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance.
  • To provide technical expertise for electronic products and solutions across multiple channels.

The ideal candidate will have excellent communication skills, be self-motivated, and possess analytical skills. They should be able to work quickly in a fast-paced environment, work well as a team member, and work independently.

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in a customer service field or equivalent experience.
  • At least two years of college education and one year of customer service experience in a contact center environment or equivalent training.
What We Offer

As a valued member of our team, you can expect:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
How to Apply

If you are a motivated and results-driven individual looking to make a difference in the lives of our customers, please submit your application for consideration.

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