Customer Relationship Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeAccount Full time ₱144,000 - ₱216,000

This role involves overseeing client accounts, managing day-to-day communications and coordinating with internal teams to deliver outstanding service. As an Account Manager, you will be the primary point of contact for clients, ensuring their needs are met and expectations exceeded.

Key Responsibilities:
  • Cold calling to proactively pursue new prospects and grow the customer base
  • Meet and exceed monthly sales performance goals by servicing existing accounts, obtaining orders, upselling and establishing new accounts
  • Focus sales efforts using reports to analyze existing and potential sales understanding opportunities
  • Meet all sales objectives and handle all aspects of completing a sale including paperwork
  • Continually manage daily, weekly and monthly sales forecasts and prospects using company software and produce weekly reports
  • Resolve customers' complaints by investigating problems, developing solutions and making recommendations
  • Managing and understand each customer's needs to build strong long-term relationships
  • Maintain long-term relationship with customers
  • Consistent communication with long-term customers
  • Develop and maintain positive relationships with support departments (warehouse, customer service and accounting)
  • Coordinating in-store sales training with vendors and customers
  • Attend vendor training to increase product knowledge
Requirements:
  • Minimum 2-3 years of sales, account management and customer service experience
  • Excellent written, verbal and interpersonal communication skills in English (C1 Level)
  • Ability to communicate and hold conversation with decision-makers
  • Preferably from wholesale distribution, retail and/or manufacturing background (with over 1000 sku's)
  • Experience with Business-to-Business sales; Retail sales experience is plus
  • Capacity to sell wholesale physical products
  • Proven track record of cold calling to acquire new business
  • Need to have strong customer service skills and ability to create and maintain long-term relationships with clients
  • Extremely well organized and detailed oriented with excellent time management in fast-paced work environment
  • Ability to develop in-depth knowledge about products and markets
  • Proficient in Microsoft Office
  • The candidate must be amenable to use Teramind
Benefits:
  • Opportunity to work with leading industry players
  • Chance to develop skills and expertise in sales and account management
  • Competitive salary and benefits package

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