Customer Relationship Manager

3 days ago

Manila, National Capital Region, Philippines beBeeSuccess Full time $80,000 - $120,000
Customer Relationship Manager

About Us

We are a leading customer communications platform, leveraging artificial intelligence to transform the way businesses connect with their customers. Our mission is to empower our customers and their employees to achieve success through real-time insights and automation.

Our Team

You will be part of a collaborative team working towards our shared goal of making our customers wildly successful. We believe that every conversation matters and strive to elevate each one with a platform that drives meaningful connections and growth.

Your Role

As a key member of our team, you will play a vital role in addressing complex customer challenges with creative solutions and driving process improvements. You will be responsible for establishing strong relationships with customers, providing value throughout the partnership, and retaining long-term relationships through proactive account management.

  • Lead all post-sales activities for our customers through relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within our organization, working cross-functionally with various teams to ensure a consistent and strong customer message.
  • Develop a positive, trusted relationship with customers by providing value and driving incremental growth.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working towards resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Required Skills

  • 1-5 years of experience in Customer Success or a related field.
  • Experience working with telecommunication or SaaS providers preferred.
  • Excellent time management and organizational skills with the ability to track multiple details.
  • A passion for delivering top-notch account management and driving business growth.

Benefits

We offer competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our offices are designed to foster collaboration and connection, and we prioritize creating an inclusive environment where every employee feels valued and empowered to contribute.

What Sets Us Apart

We believe in investing in our people and creating a culture that recognizes and rewards individual contributions. If you're excited about this role and possess the drive and ambition we seek, we encourage you to apply.

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