Cultivating Customer Relationships

2 days ago

Manila, National Capital Region, Philippines beBeeService Full time ₱30,000 - ₱40,000
Customer Service Role Overview

This position involves interacting with customers via call, email, and chat to resolve product or service issues and provide exceptional service.

Key Responsibilities
  • Resolve customer issues by accurately understanding their concerns.
  • Determine the root cause of problems, select the best solution, and explain it to the customer.
  • Answer questions or concerns about products or services.
  • Troubleshoot technical issues using available tools.
  • Process customer orders and purchases of products and services.
  • Escalate complex issues to relevant departments for timely resolution.
  • Provide an outstanding customer service experience.
  • Maintain accurate documentation and update customer information in the database during and after each interaction.
  • Adhere to client and industry guidelines when handling sensitive customer information.
  • Follow internal guidelines and maintain professionalism in all customer interactions.
  • Establish positive relationships with customers and adhere to established work schedules.
  • Contribute to feedback on notable customer concerns and participate in training sessions to enhance skills.
  • Support account trainings and upskill trainings to stay updated on product and service knowledge.
  • Be receptive to changes in company policies and procedures.
Minimum Requirements
  • At least Senior High School graduate (or equivalent) or a vocational degree.
  • Good English communication skills (verbal and written).
  • Basic computer navigation and MS Office application skills.
  • Strong interpersonal and relationship-building skills.
Required Skills
  • Effective communication skills.
  • Computer navigation skills.
  • Customer service orientation.
  • Active listening skills.
  • Problem solving skills.
  • Technology skills relevant to the role.
Job Details
  • Seniority level: Entry level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: Outsourcing and Offshoring Consulting.
Equal Opportunity Statement

We are an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, or any other protected characteristic under applicable law.

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