Remote Customer Support Representative

1 week ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱20,000 - ₱25,000
Remote Customer Service Opportunity

We are seeking highly skilled and enthusiastic individuals to join our team as remote customer service agents. In this role, you will have the opportunity to work from home and provide excellent service to our clients.

This is a wonderful chance to contribute to high-impact projects and build your career in customer service.

  • Job Description:
  • To assist customers with enquiries and provide them with solutions to their problems.
  • To handle inbound and outbound calls professionally and efficiently.
  • To resolve customer issues on the first call through effective problem-solving.

Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications:

  • A strong command of the English language.
  • Previous call center experience.
  • Work from home experience.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

Benefits:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.

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