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Technical Support Specialist

2 months ago

Manila, National Capital Region, Philippines Neksjob Corporation Full time

The Role: As an Application Support Engineer with Neksjob Corporation, you'll play a vital part in our IT team, acting as a software detective to identify and solve complex issues within our business systems.

Responsibilities:

  • Process service requests efficiently, gathering necessary information to plan and implement changes in our IT infrastructure.
  • Plan, test, and implement requests for changes involving network, server, voice, and other core communication and server infrastructure services.
  • Ensure planned requests are reviewed and approved before implementation.
  • Coordinate tasks with internal IT operations to ensure smooth operations.
  • Provide timely and accurate updates on assigned service requests and changes.
  • Communicate effectively with concerned teams, vendors, and third parties as needed.