
Customer Service Representative for Technical Support
1 week ago
We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our customers.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Provide front-line technical support via email, phone, and chat while achieving target customer satisfaction on assigned tickets.
- Utilize active listening skills to ensure that customer and system issues are resolved in a timely fashion.
- Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix.
- Identify recurring customer issues and collaborate with the Support Team to determine permanent resolutions and solve tickets in the queue.
- May participate in an on-call schedule, including weekends and after-hours.
Required Skills/Abilities:
- Proficient with Active Directory Fundamentals On-Prem and Azure O365.
- Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals.
- Knowledge of local printer configurations in Remote VMs & Local on-prem machines.
- Minimum 2 years of working experience in technical support.
- Experience supporting MS Office products (QuickBooks experience is preferred).
Education and Experience:
- High school diploma or equivalent required.
- 1 year related IT work experience and/or training; or equivalent combination of education and experience preferred.
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