Technical Product Specialist
1 day ago
GMO GlobalSign Inc. is seeking a highly skilled Technical Product Specialist to join our team in the Philippines. As a key member of our sales engineering team, you will be responsible for providing technical expertise and support to our customers and partners in the Asia Pacific region.
Responsibilities
Pre-sales activities including pilot support, opportunity closure, and authoring responses to RFIs and RFPs
Perform custom product demonstrations outlining the functional and technical values of our products
Support customer integration/testing for our Application Programming Interfaces (API), ePKI, AEG, CloudHSM, HPVKI, and others
Establish and maintain a deep understanding of our offerings and the competitive landscape
Develop and deliver product demonstrations tailored to suit the level and nature of the audience
Prepare sales-related reports by collecting, analyzing, and summarizing sales information and applications
Comply with local legal requirements by studying existing and new legislation, anticipating future legislation, advising customers on product/service/equipment adherence to requirements, and advising customers on needed actions
Monitor and conduct minor service on servers
Comply with company policies and procedures, including but not limited to information security and acceptable use, and undertake mandatory in-house company training as required
Perform other related tasks/duties if needed and as directed by VP and/or Management, e.g., representing the company as a speaker in an exhibition plan
Requirements
Bachelor's Degree in Computer Science, Information Technology, or other related degrees
Candidates with experience in the Internet Security or Systems Integration industry will be given priority consideration
Excellent English communication skills, both written and verbal
Minimum of 2 years relevant experience as Sales Engineer or in project management, and familiar with regional IT climate
Strong business and technical acumen are musts. Quickly understands and interprets customer problems and navigates mid-to-complex technical processes
Ability to work independently and as part of a team
Strong knowledge of customer service principles, techniques, systems, and standards
Must have strong management, organizational, and interpersonal skills
Highly proactive, self-motivated, and able to work without close supervision. Ability to learn and apply technical information and instructions
Willingness to perform other/miscellaneous SE related tasks/jobs as assigned/required by Head of Sales
Position is based in PH, however overseas travel is required and so must be willing to do field work
Preferred Skills
Certified IT Project Management Programmer or equivalent qualifications (e.g. PMI, PRINCE2, ITIL) is a plus
Understanding of PKI concepts such as encryption, digital signatures, and PKI Infrastructure (like Certificate Authority, Registration Authority, CRL and OCSP)
Writing experience with Certificate Policy and Certification Practice Statements, and CA implementation experience with EJBCA, MSCA, and Entrust
Good understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate our solutions like S/MIME, SSL, Code Signing, PDF Signing, and enterprise PKI
Familiarity and working experience with Windows environment (e.g. Active Directory, Windows Servers/Desktops, Command Prompt, Virtual Machine set-up, Azure, Azure AD, Office 365), LINUX, knowledgeable about different kind of Web Servers (IIS, Apache, Tomcat, Nginx)
Knowledgeable with database management systems (e.g. MS SQL, MySQL, MariaDB, MongoDB)
Knowledgeable with networking, internet/intranet tools, appliances, and their features
With an understanding of Identity Management Systems
With an understanding of Hardware Token and Hardware Security Module is a plus
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