Strategic Product Specialist

1 day ago

Makati City, National Capital Region, Philippines First Maritime Shared Services, Inc. Full time

At First Maritime Shared Services, Inc., we are seeking a highly skilled Strategic Product Specialist to join our team. As a Sales Engineer, you will play a critical role in driving business growth by providing technical expertise and support to our customers.

Job Description

We are looking for an experienced professional who can work closely with our sales team to understand customer needs and provide tailored solutions that meet their requirements.

The successful candidate will have excellent communication and presentation skills, with the ability to effectively convey complex product information to both internal stakeholders and external customers.

Key responsibilities include:

  • Technical Presentations & Demos: Prepare and deliver detailed presentations to customers, explaining how our products and services work and how they can benefit the customer's specific needs.
  • Customer & Product Assessment: Collaborate with clients to assess their technical requirements, ensuring that our equipment and solutions meet their expectations and specifications.
  • Sales Support: Work closely with the sales team to understand customer needs and provide technical expertise throughout the sales cycle. Offer assistance where necessary to help secure new business and manage customer relationships.
  • Order & Product Delivery Coordination: Ensure timely order fulfillment, product quality standards are met, and that products are delivered according to customer specifications and timelines.
  • Customer Relationship Management: Build and maintain strong, long-lasting relationships with customers, ensuring their satisfaction with both the product and the service.
  • Product Customization & Modifications: Work with the engineering team to plan and implement product modifications when necessary to meet unique customer requirements.
  • Technical Support & Problem Solving: Provide post-sales support to clients, assisting them with troubleshooting product issues and ensuring effective use of the equipment.
  • Product Recommendations & Cost-Efficiency: Identify opportunities to recommend new and improved products to clients, highlighting how these solutions can be more cost-effective or efficient for their needs.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in a relevant field such as engineering, sales, or marketing.
  • Proven experience in a sales or technical support role, preferably in a maritime industry context.
  • Excellent communication and presentation skills, with the ability to effectively convey complex product information to both internal stakeholders and external customers.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot product issues and develop creative solutions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
Benefits

We offer a competitive salary and benefits package, including:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Retirement savings plan.

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